Frequently Asked Questions

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Wireless Internet is a form of high speed, broadband Internet access using wireless signals to transmit Internet service to Customers' computers at speeds far exceeding those provided by dial-up, accelerated dial-up or other high speed Internet service. Our Wireless Service transmits from local towers to a Subscriber Module (SM) that is installed at your location. The Subscriber Module is in effect similar to a standard modem in that it enables the Internet connection to your computer.

No. Wireless service broadcasts to the Subscriber Module therefore it does not require a phone line.

No. Wireless connection is an 'always on' service.

No. Wireless is unlike many satellite solutions where you download via the dish antenna, but you are also connected by phone line to the Internet for uploading information.

Depending on the package you choose, your broadband connection will be comparable to Cable and DSL or even faster.

Yes. Wireless offers low latency comparable to standard DSL and Cable which makes it perfectly suitable for online gaming.

All information within our wireless infrastructure is encrypted using the 3DES standard of encryption. Security on additional consumer devices such as a router will depend solely on the configuration of that device.

The equipment required to receive a wireless signal is the Subscriber Module and a network card in your desktop computer or laptop.

Our Wireless will work with Windows 2000 or higher and Mac OS X or higher operating systems. The computer also needs to have a working network card (wired, unless you have a wireless router).

Yes. You can have multiple computers connected at your home or business by installing a separate router or switch into a LAN (local area network) environment.

Our technology is much less sensitive to inclement weather than other services. We include with our Wireless Service a free dial-up connection in the unlikely event of system disruption.

We recommend the purchase and installation of a surge suppressor with each Subscriber Module.

A standard install at your location can take 1 to 4 hours depending on the desired location of the Subscriber Module.